Returns and Refund Policy
Last updated: Today
At Coral London, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work.
This policy applies to purchases made through coral-london.com.
30-day money-back guarantee
We offer a 30-day money-back guarantee.
If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
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Your full name
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Your order number
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The email address used for the order
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The reason for the return
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Clear photos if the item is damaged, faulty or incorrect
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Any details that help us understand how we can assist you
Our team will review your request and reply with the next steps.
Our 30-day money-back guarantee is offered in addition to your statutory rights under UK consumer law.
Your right to cancel an online order
When purchasing online, you generally have the right to tell us that you wish to cancel your order within 14 days of receiving it, without providing a reason.
After notifying us, you generally have another 14 days to return the item.
Our voluntary 30-day money-back guarantee gives you additional time to contact us and does not limit your statutory cancellation rights.
Return approval and instructions
Please contact us before sending any items back.
Returns should first be registered with Coral London by email so that we can provide the correct return instructions and return address.
In many cases, returns must be sent directly to our supplier, which may be located in China.
Contacting us before returning an item helps ensure that your parcel is sent to the correct location. This requirement does not affect your statutory rights.
Return shipping costs
For change-of-mind returns, size changes or items that are no longer wanted, the customer is responsible for the return shipping costs, unless otherwise required by UK consumer law.
If the return address is with our supplier in China, the customer is responsible for arranging and paying for the return shipping to that address.
We recommend using a tracked shipping service. Coral London cannot confirm or complete a return until the returned parcel has been received by the supplier or return location, or valid evidence of return has been provided.
If an item is confirmed to be faulty, damaged or incorrect, we will provide an appropriate solution in accordance with UK consumer law. This may include covering reasonable return shipping costs where required.
Tracking required for returns
For a return, the customer must provide valid return tracking details or other acceptable proof that the parcel has been sent.
A refund may be processed after the returned item has been received and confirmed by the supplier or return location, or after acceptable evidence of return has been provided where applicable.
If a returned parcel is lost in transit and cannot be confirmed as sent or delivered, we may not be able to approve the refund.
Condition of returned items
For returns made under our voluntary 30-day money-back guarantee, the item should be:
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Unworn
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Unwashed
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Unused
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In its original condition
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With tags and packaging where possible
Items that show signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be accepted under our voluntary guarantee.
During the statutory cancellation period, you may inspect an item in the same way that you would in a physical shop. We may make a reasonable deduction from the refund if the value of the item has been reduced because it was handled more than necessary to inspect its nature, characteristics and fit.
Items that may not be eligible for return
Some items may not be eligible for change-of-mind returns, including:
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Gift cards
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Final sale items where clearly stated, except where statutory rights apply
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Personalised or custom-made items
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Perishable items
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Sealed personal or hygiene-related items after the seal has been removed
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Items that have been worn, washed or used
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Items returned without contacting us or without following the provided return instructions
These exclusions do not apply where an item is faulty, damaged, incorrectly supplied or where UK consumer law provides a right to cancel or obtain another remedy.
Faulty, damaged or incorrect items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and work with you on a suitable solution.
Goods sold in the United Kingdom must be of satisfactory quality, fit for purpose and as described. Your rights under the Consumer Rights Act 2015 are not excluded or limited by this policy.
UK consumer law
Nothing in this policy limits any rights you may have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable UK consumer protection laws.
If a product is faulty, not as described or not fit for purpose, you may be entitled to a refund, repair, replacement, price reduction or another appropriate remedy under UK law.
Refund processing
Once your return has been received, or acceptable evidence of return has been provided where applicable, we will review it and notify you by email.
If your refund is approved, it will be processed back to your original payment method.
Refunds will be issued within the timeframe required by applicable UK consumer law.
Where required, the refund will also include the cost of the standard delivery option originally paid for. Additional costs for an upgraded or express delivery method may not be refundable.
Please allow additional time for your bank, card provider or payment provider to process the refund.
Exchanges
We may offer an exchange or another solution depending on the situation and product availability.
Please contact us at:
We will review your request and let you know what options are available.
Order cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it before dispatch.
If your order has already been processed or shipped, we may not be able to stop the shipment. However, this does not affect any statutory cancellation rights you may have after receiving the order.
Contact us
For return, refund or order questions, contact us at: